Frequently Asked Questions

1. I have questions about a property. Who do I ask?
- Only when you have made an online account, you are able to login send a message to a local team member of I-housing. From there on you can continue the conversation in your dashboard. Correspondence is also send to I-housing and tenants by mail.

2. I can't send a request. What is going on?
- If you do not meet all the requirements to send a request you can find these in your dashboard. Any subtenant also needs to meet all these requirements.

3. Why are some of the properties so expensive to rent?
- We don't have any control over the prices the landlords are asking.

4. I am uncomfortable to upload my passport. Can I at least conceal sensitive information?
- Feel free to conceal any exempt information on your passport like document number and social security number. Unfortunately, these documents are required to complete a legal contract between a tenant and a landlord. We do not uses your information for any other purpose, and will not send these to any third party.

5. What information will be send to the landlord as an introduction?
- Only non-sensitive information like your first name, age, profile picture, motivation and description.

6. Can I officially register two or more people on the same address?
- You can always ask our staff member these questions, as we know these details and they vary per apartment due to permits and regulations. But we recommend to always check the local municipality legislation as this varies between cities.